Refund policy

Event Tickets
All ticket sales are final.
Due to the nature of live events, tickets cannot be cancelled, exchanged or refunded once an order has been confirmed, except where required by applicable law or where the relevant event organiser expressly authorises a refund.

Event Changes
If an event is cancelled, postponed or significantly changed, any refund, exchange or credit will be subject to the policy of the relevant event organiser or official ticket provider.
ASpot will assist customers in obtaining any refund, exchange or alternative solution made available by the organiser but cannot guarantee compensation beyond what is authorised by the organiser.

Ticket Delivery
Tickets are generally delivered electronically.
Delivery times vary depending on the organiser or official supplier and tickets may only become available shortly before the event.

Incorrect Orders
Customers are responsible for ensuring that all booking details are correct before completing their purchase.
Once an order has been confirmed, changes may not be possible.

Refused Admission
No refund will be provided where admission is refused due to:

  • failure to comply with the organiser's terms and conditions or venue regulations;

  • misuse or unauthorised resale of tickets;

  • abusive, unsafe or anti-social behaviour;

  • failure to present any identification or documentation required by the organiser.

Contact
For any questions regarding your order, please contact: info@aspot.ch