Informativa sui rimborsi
Event Tickets
All ticket sales are final and tickets cannot be cancelled, exchanged or refunded once an order has been confirmed, except where required by applicable law, where the relevant event organiser or official ticket provider authorises a refund, or where ASpot is otherwise required to provide a remedy under applicable law.
Event Changes
If an event is cancelled, postponed, rescheduled or significantly changed, any refund, exchange or credit will be handled in accordance with the applicable policy of the relevant event organiser or official ticket provider and applicable law.
Where a refund, exchange or alternative solution is made available, ASpot will assist the customer with the applicable process.
If an event is cancelled and a refund is authorised or required, ASpot will provide the customer with the applicable refund in accordance with the organiser's or official ticket provider's policy and applicable law.
Ticket Delivery
Tickets are generally delivered electronically.
Delivery times vary depending on the relevant event organiser or official ticket provider. Tickets may only become available shortly before the event, and customers should ensure that the email address and contact details provided at checkout are correct and accessible.
Incorrect Orders
Customers are responsible for ensuring that all booking details are correct before completing their purchase, including the selected event, date, ticket category, quantity and customer information.
Once an order has been confirmed, changes or cancellations may not be possible.
Refused Admission
No refund will normally be provided where admission is refused due to circumstances attributable to the customer, including:
- failure to comply with the organiser's terms and conditions or venue regulations;
- misuse or unauthorised resale of tickets;
- abusive, unsafe or anti-social behaviour;
- failure to present identification or other documentation required by the organiser;
- failure to comply with applicable ticket or entry restrictions.
This does not affect any rights or remedies the customer may have under applicable law.
Contact
For any questions regarding your order, please contact: info@aspot.ch